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ACPE Student Complaint Procedure

The College of Pharmacy encourages open communication between students, faculty, staff and college administration. Students have several options for communication of concerns and complaints about their experience at the College.

The policies and procedures for generating a complaint are presented to the PY1students at new student orientation in the fall. The Deans meet with the students once a semester to identify any issues that are impacting their learning or the teaching environment. Students also have the opportunity to share concerns or complaints through Tribunal student government or their organizations and advisors.

The College Office of Student Affairs handles all concerns and complaints from students related to sexual harassment, academic integrity, student life or student/faculty/staff conduct. Students will meet with the Associate Dean for Student Affairs to discuss their concerns. The student will be advised of their options and the process to be followed with regard to the type of complaint. In many cases resolution occurs at the time of the discussion or may lead to further discussions with faculty and students. One recent example was the students concerns related to method of distribution of course materials which resulted in an ad-hoc faculty student committee to review current practices. Students may be advised to contact the University Ombuds Office, the Graduate School or ACPE, dependent on the situation. Advice to contact ACPE will be provided if the unresolved issue is related to accreditation standards.

When a complaint is submitted in writing or by email, a copy will be kept on file in the College Office of Student Affairs. For each complaint, a complaint process form or email response will be attached with a description of the advice and disposition related to the complaint. Links to the appropriate office or accrediting agency can be found on e-portfolio (the College’s internal webpage).

Academic Performance Policy

The purpose of the Academic Probation, Suspension and Dismissal Policy is to provide the Doctor of Pharmacy student with a concise written statement of what the College of

Pharmacy faculty considers to be an unacceptable level of academic performance.

A student in good academic standing has a current term and cumulative grade point average (GPA) of at least 2.5 in required professional courses.

This policy defines the basis on which the Academic Performance Committee evaluates the performance of students in regard to the status of academic warning, probation, suspension and dismissal.

Academic Status

Academic Warning: Students earning a GPA below 2.5 for any given semester in all required graduate courses will be issued an academic warning. Any student on academic warning is required to receive academic counseling and to write an action plan for how they will improve their personal performance for the following term.

Academic Probation: A student whose cumulative GPA drops below 2.5 in required graduate courses will be placed on probation. Students will be continued on probation until their cumulative GPA in required graduate courses is raised to at least 2.5. A student who receives a course grade of incomplete (I), withdrawal (W), or failure (F), in a required course will be placed on probation. Students will continue on probation until the course in which they received the I, W, or F has been successfully completed.

Any student on probation is not eligible to hold office, act as a representative of the College of Pharmacy or the University, or graduate with the Doctor of Pharmacy degree. Any student who does not achieve good academic standing after being on probation for two consecutive semesters of enrollment is subject to suspension. The suspension period will be for two academic semesters (summer counting as one semester).

Academic Suspension: Any student receiving a second failing grade of “F” in a required course in the same or any subsequent semester will be subject to suspension. A failing grade in any required course in addition to a current or previous course withdrawal (W) without a leave of absence will result in suspension. Any student who does not achieve good academic standing after being on probation for two consecutive semesters of enrollment is subject to suspension. The suspension period will be for two academic semesters (summer counting as one semester).

Academic Dismissal: Dismissal results when a student’s performance warrants suspension for a second time. Dismissal constitutes a final permanent separation from the College of Pharmacy. Readmission of a dismissed student will not be considered.

Academic Performance

Remediation: A grade of “D” (e.g. D+, D, or D-) denotes unacceptable performance, but is “non-failing”. The D grade will require mandatory remediation where the need and desire to remediate will be determined by the Course Director in discussion with the student. A grade of “D” will allow a student to move to the next course(s) as long as a plan for remediation is approved by the Course Director in conjunction with the Associate Dean for Student Affairs. Students requiring remediation will register for the remediation course during the next term offered. Material to be remediated within a course will be determined by the Course Director. Assessment methods to demonstrate proficiency of the material will be determined by the Course Director; a comprehensive final examination is likely. Successful remediation requires the student to earn at least a “C-”. All grades earned in both the original course resulting in a “D” as well as the remediation grade are counted toward the student’s cumulative GPA. Failure to successfully remediate a course is considered equivalent to course failure.

 

Any student who receives a grade of “D” in three courses within the same academic year will not be permitted to remediate the courses. Instead, the student will be required to repeat the courses in their entirety the following academic year. Any student who receives three “D” grades within the same semester will not be permitted to progress to the next semester.

Course Withdrawal (W) – Any student who withdraws from a required course, who has not requested and received an approved leave of absence, will be placed on probation.

Incomplete Grade ( I ) –A student who receives an incomplete grade in a required course will be placed on probation until the grade is converted. A student who receives an incomplete grade will have one year to convert the I grade before it is automatically changed to “I/F” (Failure).

Course Failure: Any student who receives a failing grade, “F”, in a required course will be placed on probation. Any student receiving a second failing grade, “F”, will be suspended for a period of two academic semesters (summer counting as one semester). Failure to successfully remediate a course is considered equivalent to course failure.

Course Completion: A student must repeat any professional required course in which he/she has received a failing grade (F grade), and earn at least a “C-” or better in order for the course requirement for graduation to be satisfied. This grade does not replace the previous failing grade for the calculation of GPA.

Academic Counseling

Each semester a student is placed on academic warning or continued on academic probation, they will be required to meet with the Associate Dean for Student Affairs. Students receiving a “D” in a course will meet with the Course Director for academic counseling and to discuss the remediation plan.

Suspension Exit Interview: Any student who is suspended must participate in an “exit interview” with the Associate Dean for Student Affairs for the purpose of resolving any questions about their suspension status and the eligibility for filing a petition for readmission.

Readmission from Suspension

Any suspended student has the right to request readmission to the College of Pharmacy. To be considered for readmission, the student must petition the College of Pharmacy Academic Performance and Hearing Committee via a written letter when notified by the Associate Dean for Student Affairs and appear in person before the committee at the time the petition is given consideration. The petition will be subject to the decision of the Academic Performance and Hearing Committee. Reinstatement from suspension is not granted automatically.

Academic Performance Following Readmission: Any student readmitted from suspension will be placed on academic probation and subject to the time limitations of two consecutive semesters of enrollment as noted above. Failure to achieve good academic standing will lead to dismissal.

Dismissal

Dismissal results when a student’s performance warrants suspension for a second time. Dismissal constitutes a final permanent separation from the College of Pharmacy. Readmission of a dismissed student will not be considered.

Appeal Process

A student may appeal the academic action on the grounds that correct procedure was not followed or on the grounds that the decision was based on errors in fact. An appeal may be submitted via a letter of petition to the Associate Dean for Student Affairs as Chair of the Academic Performance and Hearing Committee. The letter should state the specific action being appealed and give specific information, circumstances, and reasons in support of the appeal within ten working days of notification of academic action. The appealing student will be granted the opportunity to appear or may be called before the committee for the purposes of elaboration and clarification of the petition. The committee will meet within ten working days of the receipt of the appeal petition and shall notify the student in writing of the action taken by the committee in regard to the appeal.

Definitions of Terms

  • Cumulative Grade Point Average (CGPA): GPA calculated based on core courses taken while matriculated as a Doctor of Pharmacy student.
  • Grade Point Average (GPA): The total number of quality points divided by the total number of credit hours.
  • Individual advising plan: Output from a degree audit for the PharmD outlining courses to be successfully completed for graduation.
  • Successful Course Completion: Completion of a course with a grade of “C-“ or better in the original or remediated course.
Academic Counseling

Academic Counseling: Each semester a student is placed on academic warning or continued on academic probation, they will be required to meet with the Associate Dean for Academic Affairs. Students receiving a “D” in a course will meet with the Course Director for academic counseling and to discuss the remediation plan.

Suspension Exit Interview: Any student who is suspended must participate in an “exit interview” with the Associate Dean for Academic Affairs for the purpose of resolving any questions about their suspension status and the eligibility for filing a petition for readmission.

Readmission after Suspension

Readmission from Suspension: Any suspended student has the right to request readmission to the College of Pharmacy. To be considered for readmission, the student must petition the College of Pharmacy Academic Performance and Hearing Committee via a written letter when notified by the Associate Dean for Academic Affairs and appear in person before the committee at the time the petition is given consideration. The petition will be subject to the decision of the Academic Performance and Hearing Committee. Reinstatement from suspension is not granted automatically.

Academic Performance Following Readmission: Any student readmitted from suspension will be placed on academic probation and subject to the time limitations of two consecutive semesters of enrollment as noted above. Failure to achieve good academic standing will lead to dismissal.

Appeal Process

Appeal Process: A student may appeal the academic action on the grounds that correct procedure was not followed or on the grounds that the decision was based on errors in fact. An appeal may be submitted via a letter of petition to the Associate Dean for Academic Affairs as Chair of the Academic Performance and Hearing Committee.

The letter should state the specific action being appealed and give specific information, circumstances, and reasons in support of the appeal within ten working days of notification of academic action. The appealing student will be granted the opportunity to appear or may be called before the committee for the purposes of elaboration and clarification of the petition. The committee will meet within ten working days of the receipt of the appeal petition and shall notify the student in writing of the action taken by the committee in regard to the appeal.

Definitions of Terms

Cumulative Grade Point Average (CGPA): GPA calculated based on courses taken while matriculated as a Doctor of Pharmacy student.

Grade Point Average (GPA): The total number of quality points divided by the total number of credit hours.

Individual advising plan: Output from a degree audit for the PharmD outlining courses to be successfully completed for graduation.

Successful Course Completion: Completion of a course with a grade of “C-“ or better in the original or remediated course.

Approved by Faculty: 5/23/12

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